Policies

Clear terms, no surprises.

Please review these policies. Items marked as a draft are pending final approval.

Privacy Policy

Draft template. This policy is a starting point and is pending review and approval before it is final.

This policy explains what information Executive Ride USA collects and how it is used. Please review and adjust before publishing.

What we collect

When you request a ride or a quote, we collect the details you provide: name, phone number, email, pickup and destination, trip dates and times, passenger and luggage counts, and any notes you add.

How we use it

We use your information solely to review your request, provide a quote, arrange your transportation, and communicate with you about your trip. We do not sell your personal information.

How it is stored

Booking requests are transmitted to us by email and stored in our secure booking system. Access is limited to authorized staff.

Your choices

You may ask us to update or delete your information at any time by contacting us using the details on our contact page.

Terms of Service

Draft template. This policy is a starting point and is pending review and approval before it is final.

Requests and quotes

Submitting the reservation form sends us a request. It is not a confirmed booking until we reply to confirm availability and price. Quotes are provided for your consideration with no obligation.

Your responsibilities

Please provide accurate trip details and be ready at the agreed pickup time and place. You are responsible for the conduct of all passengers in your party.

Our service

We aim to provide safe, professional, and on-time transportation. Service is subject to availability, weather, road, and traffic conditions.

Cancellation Policy

Draft template. This policy is a starting point and is pending review and approval before it is final.

Cancelling a ride

If you need to cancel, please let us know as early as possible. A cancellation window and any applicable fees will be confirmed with your booking. [Owner to set the exact window and fee.]

Changes

We will do our best to accommodate changes to a confirmed booking based on availability.

Refund Policy

Draft template. This policy is a starting point and is pending review and approval before it is final.

Deposits and payments

If deposits or prepayments are enabled in the future, refund eligibility will follow the cancellation policy in effect at the time of booking. [Owner to confirm terms once payments are enabled.]

Wait-Time Policy

Draft template. This policy is a starting point and is pending review and approval before it is final.

Included and additional wait time

A reasonable grace period is included with each pickup. Extended waiting may be billed at an hourly rate confirmed with your quote. [Owner to set grace period and rate.]

Airport pickups

For airport pickups, we track your flight and adjust to reasonable delays. Significant additional wait time may apply for extended delays.

No-Show Policy

Draft template. This policy is a starting point and is pending review and approval before it is final.

No-shows

If a passenger cannot be located at the pickup location after the grace period and reasonable attempts to make contact, the trip may be treated as a no-show. [Owner to set any no-show fee.]

Cleaning and Damage Policy

Draft template. This policy is a starting point and is pending review and approval before it is final.

Vehicle care

Our vehicles are kept immaculate for every client. Excessive cleaning needs or damage caused during a trip may be subject to a recovery fee. [Owner to set fee amounts.]

Passenger Conduct Policy

Draft template. This policy is a starting point and is pending review and approval before it is final.

A safe, respectful ride

We ask all passengers to ride safely, wear seat belts, and treat the chauffeur and vehicle with respect. We reserve the right to end a trip if conduct is unsafe or unlawful.